Introduction

At Sultan Abdul Aziz Royal Gallery, we strive to provide the highest quality products and services to our customers. If you are not entirely satisfied with your purchase, we’re here to help. This Refund and Returns Policy outlines the terms and conditions for returning products and receiving refunds.

Return Policy

1. Eligibility for Returns:

• Products must be returned within 30 days from the date of purchase.
• The product must be unused and in the same condition that you received it.
• The product must be in its original packaging.
• A receipt or proof of purchase is required for all returns.
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2. Non-Returnable Items:

• Perishable goods such as food, flowers, newspapers, or magazines.
• Downloadable software products.
• Gift cards.
• Personal care items.
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Return Process

1. Initiating a Return:

• To initiate a return, please contact our customer service team at shop@galeridiraja.com or Tel: 03-3373 6500 with your order details.
• We will provide you with instructions on how to return your item.
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2. Shipping:

• You will be responsible for paying for your own shipping costs when returning your item. Shipping costs are non-refundable.
• If you receive a refund, the cost of return shipping will be deducted from your refund.
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Refund Policy

1. Processing Refunds:

• Once we receive your returned item, we will inspect it and notify you of the status of your refund.
• If your return is approved, we will initiate a refund to your original method of payment.
• You will receive the credit within a certain number of days, depending on your card issuer’s policies.
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2. Late or Missing Refunds:

• If you haven’t received a refund yet, first check your bank account again.
• Then contact your credit card company; it may take some time before your refund is officially posted.
• Next, contact your bank. There is often some processing time before a refund is posted.
• If you’ve done all of this and you still have not received your refund yet, please contact us at shop@galeridiraja.com or Tel: 03-3373 6500.
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Exchanges

1. Exchanging Items:

• We only replace items if they are defective or damaged. If you need to exchange it for the same item, contact us at shop@galeridiraja.com or Tel: 03-3373 6500.

Contact Us

If you have any questions about our Refund and Returns Policy, please contact us:

Sultan Abdul Aziz Royal Gallery
Bangunan Sultan Suleiman,
41000, Klang, Selangor Darul Ehsan.

shop@galeridiraja.com
Tel: 03-3373 6500
Fax: 03-3373 6510

 

Thank you for shopping with Sultan Abdul Aziz Royal Gallery. Your satisfaction is important to us.